General sales conditions

The company Eliotecnica Stermieri srl - VAT Number and Tax Code no. 02696090360 - with registered office in Via Trento Trieste 43, Carpi (Mo) Italy is the owner of the site


Pursuant to what is indicated below, the following definitions will have the meaning given below:
CLIENT: Subject who, in any capacity, transmits to Eliotecnica Stermieri srl a purchase order for products sold through the SITE.
CONSUMER: The natural person who, in relation to the contract, acts for purposes not related to commercial, professional or business activity carried out.
CONTRACT: The distance sale contract, as described and governed by Legislative Decree 185/99 stipulated between Eliotecnica Stermieri srl and the CUSTOMER .
SITE : The Internet site through which the sale of products commercialized by Eliotecnica Stermieri srl is made

1. Introduction
The commercial relationships between the company Eliotecnica Stermieri srl (henceforth referred to as the "supplier") and its customers (henceforth referred to as the "customer") are governed exclusively by the following conditions of sale. They exclude any other agreement, unless agreed in writing, signed by the client and our commercial officials. These rules apply to all purchase orders, regardless of the transmission mode.
2. Conclusion of the Contract and acceptance of the General Conditions of Sale
The Contract must be concluded between Eliotecnica Stermieri srl and the Customer with the acceptance, even partial, of the order by Eliotecnica Stermieri srl. , made in the manner indicated in the following point 5. The customer, every time you place an order to purchase products through the SITE, declares and confirms that you have carefully read all the instructions given during the purchase process and accept in full the general conditions of sale and payment indicated in this document. In compliance with the articles 3 and 4 of Legislative Decree 185/99 on distance sales, the Customer who makes the purchase as Consumer is required, once the purchase procedure is completed, to print and / or save on a durable medium of his choice and, in any case, to keep this document containing the General Conditions of Sale. Under no circumstances will Eliotecnica Stermieri srl be liable for damages or indemnity claims by the Consumer, it will also be free from any contractual or extra contractual liability, directly or indirectly, for direct or indirect damages to persons and / or things arising from non-acceptance, even partial, of an order.
3. Responsibility
The supplier is not responsible for any damage or loss, direct and / or indirect, deriving from the sale of goods and services proposed in the catalog published on the site also for delayed and / or non-delivery of the product, or for correspondence of the goods to the specifications published on the site, or for any other fact not directly attributable to the supplier.
4. Technical Information
The technical information included in the site are obtained from the technical sheets published by the dealers and manufacturers of the goods included in our catalog. Therefore, the supplier reserves the right to modify / adapt the technical and dimensional information of the products in the list, based on what may be communicated by the producers, even without any prior notice.
5. Orders
Orders are accepted only and exclusively in writing, by fax, or via the Internet. At the end of the procedure, the customer who sends orders via the Internet will receive a confirmation of receipt, by e-mail, indicating the number assigned to each order. In the hypothesis in which after the sending of the order by the customer, not receiving a confirmation of confirmation, partial and / or total correction, after twenty-four hours during working hours, the proposal will be considered not accepted, for each effect of the law, even if for accounting, administrative or due to lack of product.
6. Prices
All prices shown on the sites, are prices expressed including VAT (where not expressly indicated). Prices and promotions can be changed at any time, without notice.
7. Product availability
The list of products published on our website highlights the availability, regularly updated, of available products. Since access and the possibility of sending orders, modify the availability of the product, the supplier does not guarantee the certainty of assignment of the goods ordered, reserving the right to postpone the partial and / or total evasion of the order received. Our company sells goods normally present in our warehouse and our 2 retail outlets. The availability on the site are usually updated in the evening hours after the closure of the stores for which some items on the site may have been sold during the day and not be immediately available. Thanks to the network of our suppliers, should a similar case occur, we will still process the order quickly.
8. Risk and property
The goods are shipped carriage paid, with the invoice for the related costs. Upon receipt of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with that indicated in the transport document (Bubble, DDT and / or Accompanying Invoice). In case of discrepancy, the same must be reported on the same transport document, of which a copy must be issued to the carrier, and transmitted to the supplier by fax at: +39 059 640515 or registered letter with return receipt. Even if the packaging is intact, the shipment must be checked as soon as possible and in any case no later than 7 (seven) days from receipt. Any anomalies that can not be verified during the check at the time of receipt of intact packaging, must be reported in writing by fax to: +39 059 640515 or registered letter within 7 (seven) days of receipt. Any report received by the supplier after this deadline can not be taken into consideration. For each declaration, the customer assumes full responsibility for what has been declared. In the event that the goods were shipped with insured, upon indication of the customer, the risk is considered to be borne by the courier from the delivery of the goods to the carrier from its warehouses.
9. Payments
The goods supplied must be paid by Advance Bank Transfer, Credit Card and Cash on Delivery (handling fee equal to € 5.00) or other methods agreed in writing between the supplier and the customer. Except for different conditions that must be agreed in writing with Eliotecnica Stermieri srl
Eliotecnica Stermieri srl reserves, at its sole discretion, the right not to proceed with the shipment of the goods, even after accepting the order, to those customers who are out of trust, or with unresolved or in litigation.
10. Right to cancel orders
The customer can ask for the cancellation of the order and the supplier can accept the cancellation of the same by giving written confirmation to the customer. The faculty to cancel the order is precluded to the customer in the hypothesis in which the goods have been expressly ordered by the supplier to their suppliers and they do not accept, in their turn, the cancellation of the order.
11. Return of Goods
The return of the goods to the supplier must be requested in writing, indicating the reasons for the request, citing the invoice references. The return of the goods must be carried out after authorization and assignment of the "return number", by an RMA procedure published on the site, signed and sent by fax. The goods to be returned must be in perfect condition, in the original packaging and sent to the warehouse in free port, quoting, on the document, the return number assigned. The costs of transport related to the return are charged to the customer, as indicated on the page "shipping" for rates and conditions, even if the order was initially shipped without charging the cost of shipping.
12. Complaints
Any shipping errors or missing material must be reported in writing, according to the procedures and terms indicated in the "Risk and property" section.
13. Guarantees
The purchase of material from the supplier implies full acceptance of the warranty conditions provided by the manufacturer, which may be independent of the supplier's wishes. The customer, therefore, is aware that the goods purchased will be guaranteed by the manufacturer and under the conditions provided by the same, and therefore accepts all reserves, all modes of performance of the manufacturer's warranty, even by reference, purely by way of example, to the guarantee manager also different from the supplier.
14. Copyright
All rights reserved. Texts, images, graphics, sound files, animation, video and their arrangement and their adaptations on the site are subject to the laws on intellectual property and protected by copyright and intellectual property rights. These objects may not be copied for commercial use or for distribution, nor may they be edited, published, copied or used on other Internet sites. This site may also contain images covered by third-party copyright.
15. Exclusion of concessions
We have tried to create an innovative website, which we hope will please users. We trust that they will understand that we must protect our intellectual property, including patents, trademarks and copyrights. Therefore it is explicitly stated that with this website no concession is granted on our intellectual property or on the intellectual property of third parties.
16. Hyperlink
On the web pages of Eliotecnica Stermieri srl you can find hyperlinks (Hyperlink) with other websites, proposed to provide a better service to their users. Eliotecnica Stermieri srl is in no way responsible for the content of the websites to which users may access through their site. The existence of a Hyperlink to another site does not therefore imply approval or acceptance of responsibility by Eliotecnica Stermieri srl about the content of the new site accessed, also in relation to the policy adopted for the processing of personal data, as well as to its utilization. The use of such web pages is, therefore, the sole responsibility of the User.
17. Liability for defects of title or quality
The information on the website is exclusively for general information and could be, according to the circumstances, defective, incomplete or incorrect. Eliotecnica Stermieri srl assumes no responsibility for the eventualities described above or for the harmful consequences, direct or indirect, that may derive from the use or the impossibility to use the information on the site.
18. Other responsibilities, Virus
While doing everything in its power to keep the website virus-free, Eliotecnica Stermieri srl can not guarantee that it is immune. For your protection, you must do everything necessary to ensure appropriate security measures and use an anti-virus program before downloading information, software products or documentation. The User must do what is reasonably possible to activate appropriate security measures, as well as use an anti-virus program to ensure that no viruses are uploaded to the website
19. Conditions
The conditions contained in this document may be changed, without notice and will be valid from the date of publication.
20. Right of withdrawal
Pursuant to the Consumer Code, the Customer who holds the Consumer status has free and unconditional right to withdraw from the contract, without any penalty (except transportation costs) within the term of 14 (fourteen) days from the day of receipt of goods. For the correct exercise of the right in question, the Customer must send to Eliotecnica Stermieri srl. - Via Trento Trieste 43, Carpi (Mo) Italy within the indicated deadline a communication by registered letter with return receipt or by telegram or telefax subsequently confirmed by registered letter with return receipt sent within the following 48 hours, indicating likewise the methods for crediting the sum; failure to comply with the formalities and deadlines will make it impossible to exercise the right in question. Once the communication regarding the exercise of the right of withdrawal has been received, Eliotecnica Stermieri srl will contact the Customer to inform him how to return the goods, if already delivered, which must be done without delay within 14 days from the date of receipt of the communication of instructions for surrender. No later than 14 days from receipt of the returned goods Eliotecnica Stermieri srl. proceed to credit the amount received by bank transfer with the coordinates specified by the customer, withholding, according to law, the costs for the transport inherent delivery and return to shipping rates applied at time of order (indicated on page shipments) if not borne directly by the customer, and any costs for the restoration of the original packaging, if damaged. As required by the current regulations, they are excluded from the exercise of the right of withdrawal:
-The supply of goods made to measure or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly.
-The supply of audiovisual products or sealed software, opened by the consumer.
-The supply of newspapers, periodic or magazines.
Contracts for the supply of services relating to accommodation, transport, catering and leisure, when the supplier undertakes to provide such services on a specific date or in a fixed period when the contract is concluded.
It is not possible to exercise the withdrawal only on a part of the product purchased. The purchased Product must be returned in its original packaging including packaging, any accessory parts of the goods and documentation (instructions, batteries, cables, etc.) and must not be damaged for reasons other than transport, otherwise the right of withdrawal will be forfeited. The Product must be carefully packed in a second box, thus avoiding damaging the original packaging by affixing labels or adhesive tapes. The responsibility for the product is borne by the Consumer until it is delivered to Eliotecnica Stermieri srl, unless the return is made by courier or forwarder appointed directly by Eliotecnica Stermieri srl In the event that the goods returned with a direct carrier from the Customer being damaged during the transport for the return, Eliotecnica Stermieri srl will communicate to the Customer, within 5 working days from receipt of the goods, the happened in order to allow the Customer to challenge the happened to the chosen carrier and activate the related compensation and / or compensation procedures, and will provide the customer with the good for his return and will cancel the request for withdrawal. In any case Eliotecnica Stermieri srl will not be responsible in any way for damage and / or loss of goods returned by uninsured shipments. Upon receipt of the goods at the warehouse, Eliotecnica Stermieri srl will check the goods to verify their integrity; if these are damaged due to reasons other than transport, or without the original packaging including the internal packaging or still without accessory parts belonging to the delivered goods (instructions, batteries, cables, etc.), it will promptly inform the Customer of the expiry, for the effect, from the right of withdrawal, and proceeding to the return of the goods to the Customer with debit of the consequent shipping costs. The costs of transport related to the return are charged to the customer, as indicated on the page "shipping" for rates and conditions, even if the order was initially shipped without charging the cost of shipping. In case of withdrawal for an order that has been sent free of charge for promotions and / or exceeding the value threshold, the customer will be required to refund the cost of the outward transportation at the rates indicated on our web page "shipping" in addition to the cost of transport of return because it is transport services, however, paid and paid by the seller to the carrier and that if not refunded would represent damage.
21. Privacy
Pursuant to art. 13 of Legislative Decree no. 196/2003, the personal data communicated by the Customer are collected using electronic methods, paper and processed through manual processing, IT and telematic tools; said data will not be disclosed to other parties except to companies directly connected to Eliotecnica Stermieri srl to couriers and shippers for the needs related to the delivery of goods, and to Organizations and Bodies for the sole purpose of being able to send the e-mail regarding the collected contributions . The data provided through the request form will be processed in order to meet the express requests of the Customer and to fulfill legal obligations related to civil, tax, accounting, for administrative management purposes, as well as for sending information. commercial or advertising, informational, promotional or sales material, for points collection, for the execution of prize events and promotional initiatives in general. The personal data held by the company Eliotecnica Stermieri srl are provided directly by the interested party upon registration through the request form or in the order form. The provision of data is optional; it is understood that some of the data requested, namely those marked with an asterisk, are mandatory to be able to process the order and it follows that, if not provided, their absence will not allow completion of the purchase procedure and therefore , sending the order. It should be noted, however, that even in the hypothesis in which for any reason the purchase procedure could be completed without the mandatory data, the order received can not be accepted and will not be executed if not as a result of communication supplement by the customer who remedies the omission, from the receipt of which will be effective and expire all subsequent contractual terms described in these conditions. The data controller is Eliotecnica Stermieri srl in the person of its Administrator, in charge of processing, (to which the Customer may apply to assert his rights as provided for by Article 7 of Legislative Decree 196/2003, to the following address: Eliotecnica Stermieri srl - Via Trento Trieste 43, Carpi (Mo) Italy or at the following e-mail address:
22. Applicable Law and Jurisdiction
The contract of sale concluded between the Customer and Eliotecnica Stermieri srl is considered concluded in Italy and governed by Italian law, in particular by the provisions of the Civil Code, by Legislative Decree 185/99 on distance contracts, by the Legislative Decree 70/2003 related to contracts concluded by electronic means and their possible additions and modifications. For the resolution of all disputes arising from the sale contract between Eliotecnica Stermieri srl and the Customer, except for the provisions in favor of those who purchase as Consumers, only the Court Offices of the Court of Modena will be competent.

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