Frequently Asked Questions

Our taste is a mix of Nordic aesthetics — essential and refined — with a contemporary eye open to the world: we look for textures, materials, and objects that tell a story, each one selected personally by us.
We don’t follow passing trends: we choose what we’d want to have in our own home, and that’s what makes SoHome different.

You’ll find early childhood products designed to accompany children’s growth up to school age, a corner dedicated to vinyl records and turntables for those who love music in a different way, a space for Japanese stationery for lovers of beautiful, well-made things, as well as home décor items and gift ideas to make your home special.

Yes, and it’s the heart of our project.
Products for the 0-10 age range are the ones we know best, because we choose them with the same eye we use for our own three children. That’s why we give families special attention: in store you’ll also find a dedicated area for diaper changing and breastfeeding, designed for anyone who needs a quiet moment with their child. It’s always accessible and free, no need to ask: just come in whenever you need it.

We’re also part of “Progetto Baby Space“, the network that maps family-friendly places all over Italy. You can find us on their map of certified locations too.

In 2017 we decided to turn our passion for beautiful, well-made objects into a store in Carpi (MO), with a clear idea in mind: to create a place where people would feel welcomed, not just served.
That’s where we learned, one customer at a time, the value of listening. Today we carry that with us in everything we do, from the physical store to the online shop.

You can find us in Carpi (MO), at Corso Alberto Pio 38. We’re open Monday to Saturday, from 9:00 AM to 12:45 PM and from 3:30 PM to 7:30 PM.
We’re closed Thursday afternoon and on Sundays. Around holidays or during particular periods (for example in summer) hours may vary slightly: if you want to be sure before coming, take a look at our social channels or write to us at info@sohome.it

Yes, all the products you find at SoHome, both in store and on our online shop, are 100% original. Every brand we choose to carry in store, from established names like Seletti, Jellycat, HK Living, Liewood, Crosley, and Ibride to young, up-and-coming brands, first passes through our “filter.”
It has to reflect the values of quality and style that we believe in ourselves, first and foremost. Every product is covered by the warranty required by law and, where applicable, by the manufacturer’s warranty. If you have doubts about a specific item or want to know more about where it comes from, write to us at info@sohome.it

Yes, we are an official retailer of every brand you find at SoHome.
We buy only from official distributors or directly from the brand: it’s how we guarantee to ourselves, before we can guarantee it to you, that every product is 100% original.

We do our best to represent every product as accurately as possible, with real photos and detailed descriptions of materials and finishes.
Colors and shades can still vary slightly depending on the screen you’re using. For handcrafted products or those made from natural materials (wood, ceramic, fabric), small variations from piece to piece are normal: they’re part of the charm of each unique item, kind of like we like it.
If you have doubts about a specific product before buying it, write to us at info@sohome.it: we’ll be happy to give you all the information or additional photos.

Yes, all the products we sell meet the requirements and regulations for sale on the European market, including those dedicated to products for infants and children. The safety of little ones is something we care about above all else, first as parents, even before as shopkeepers.

Of course! Just enter the recipient’s address directly at checkout as the shipping address.
The package never contains the receipt or any document showing the price when opened: the invoice or proof of purchase is sent separately to the email of the person who placed the order.
If you’d like to add a personalized message, select gift wrapping at checkout.

Yes, we offer gift wrapping for 2.50€. Just select the option at checkout and your item will be carefully wrapped, ready to be gifted.

For any special requests about the wrapping, write to us at info@sohome.it.

Yes, by selecting the gift wrapping option at checkout you can also add a card with your personalized message.

Of course, it’s one of the things we love doing most!
Write to us at info@sohome.it and tell us a bit about the person the gift is for: tastes, occasion, budget, and we’ll give you some tailored suggestions.
If you prefer, come by the store in Carpi (MO) in person: we’ll help you out among our products, just like we would with a friend.

Of course! If the recipient doesn’t like the gift, they can exchange it without any problem: just come to the store in Carpi with the product (intact and in its original packaging) to swap it for another item of equal value, or contact us at info@sohome.it if the purchase was made online.

Yes, you can choose in-store pickup as a delivery option directly at checkout: no shipping costs, and you can conveniently pick up your order from us in Carpi, at Corso Alberto Pio 38. We’ll notify you by email as soon as your package is ready for pickup.

It can happen that in-store and online availability don’t match perfectly, since we manage both channels in parallel, but we do our best to keep them aligned. If you want to be sure a product is available before coming to visit us in Carpi, we recommend contacting us at info@sohome.it or calling us at +39 059 7271102: we’ll check right away for you.

Yes. We offer free shipping in Italy for orders over 69€.

Once your purchase is complete, you’ll receive a confirmation email. We ship your order within 1-2 business days.
Please remember to enter your phone number and email address correctly: they’re needed so the courier can contact you in case of any issues. Your phone number is used only for delivery logistics.

For shipping, both in Italy and abroad, we rely on BRT and GLS, two reliable couriers that let us guarantee fast, secure deliveries wherever you are. Every order is tracked, so you can follow your package step by step until it’s delivered.

EU: delivery is generally expected within 3-5 business days from shipping.
Outside the EU: times vary depending on the destination, generally between 5 and 10 business days. You’ll receive a tracking number to monitor your shipment in real time. The courier will also send you a message when the package is out for delivery.

Yes, we ship to most countries in the world via GLS and BRT.
If no shipping method is available for your country, it won’t be possible to complete the order. In this case, contact us at info@sohome.it and we’ll do everything we can to help you.

The cost depends on the destination and the size of the order. The total is calculated automatically at checkout, before payment.

You can return the product by shipping it via mail or a courier of your choice: return shipping is generally at the customer’s expense. Once we receive the package, we check that everything is in order and proceed with the refund. If you have any doubts before shipping, write to us at info@sohome.it

Write to us at info@sohome.it attaching a photo of the damage within one month of receiving the package: depending on the situation, we’ll proceed with a replacement or a refund.